REMLogics, LLC
Privacy Policy
REMone Work Order Management Platform
Effective Date: April 2026 | Last Updated: April 2026
REMLogics, LLC ("REMLogics", "we", "us", or "our") is committed to protecting the privacy and security of the information we collect through our REMone Work Order Management platform and related services (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your information.
By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Who This Policy Applies To
This policy applies to:
Property management organizations and their staff who use the REMone internal staff application
Building tenants who interact with the REMone Tenant Portal
Vendors and contractors who use the REMone Vendor Portal
Visitors to remlogics.com
2. Information We Collect
We collect the following categories of information in connection with the Service:
Account and Identity Information:
Staff user names, email addresses, and hashed passwords
User roles and access levels
Authentication records including login timestamps and IP addresses
Property and Operations Data:
Property details including names, addresses, descriptions, and configuration
Work order information including descriptions, status, priority, notes, attachments, and photos
Asset records including equipment details, maintenance history, and associated documents
Floor and unit information associated with managed properties
Vendor and Contact Information:
Vendor company names, contact names, email addresses, and phone numbers
Vendor insurance certificates and related compliance documents
Tenant names, contact details, and service request history
Employee and contact records for property assignment purposes
Lease and Financial Data:
Lease terms, dates, and associated contact references
Property financial attributes entered by authorized staff
Technical and Usage Data:
IP addresses, browser type, and device information collected during login and application use
Application performance and error telemetry collected via Azure Application Insights
Security event logs including login attempts, MFA events, and session activity
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain the REMone Service
Authenticate users and enforce multi-factor authentication security requirements
Enable work order creation, assignment, tracking, and completion workflows
Support AI-powered work order intake triage using Azure OpenAI
Send notifications and updates related to work orders and service requests
Detect, investigate, and prevent security incidents and fraudulent activity
Comply with legal obligations and enforce our terms of service
Improve and develop the Service based on usage patterns
4. How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
Service Providers and Subprocessors:
We use the following trusted third-party service providers to operate the Service. Each is bound by data processing agreements and appropriate security obligations:
Microsoft Azure — cloud hosting infrastructure, Azure App Service, Azure SQL Database, and Azure Key Vault (United States East and Canada Central regions)
Azure OpenAI — AI-powered work order intake triage and analysis. Work order descriptions may be processed by Azure OpenAI to assist with categorization.
Azure Application Insights — application performance monitoring and error telemetry
Oracle — enterprise resource planning integration for applicable customer deployments
Microsoft Dynamics 365 — CRM and operations integration for applicable customer deployments
Proptech platform integrations — property technology integrations as configured per customer deployment
Additional integration partners may be added as the Service expands. Customers will be notified of material changes to subprocessors.
Customer-Directed Integrations:
Some customers configure integrations with third-party systems such as Angus (work order management), Oracle, or Dynamics 365. Data shared through these integrations is governed by the customer's agreements with those providers.
Legal Requirements:
We may disclose information if required to do so by law or in response to valid requests by public authorities such as a court order or government agency.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of that transaction. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
5. Data Storage and Security
All customer data is stored on Microsoft Azure infrastructure in the United States East or Canada Central region, depending on the customer's deployment configuration.
We implement the following security controls to protect your data:
Transparent Data Encryption (TDE) on all Azure SQL databases — data encrypted at rest
HTTPS enforced on all application endpoints — data encrypted in transit
Azure Key Vault for all application secrets — no plain text credentials stored in application configuration
Multi-factor authentication (TOTP) required for all staff logins
Account lockout after repeated failed login attempts
Security audit logging of all authentication events
Session invalidation on password change
6. Data Retention
We retain customer data for the duration of the active service agreement. Upon contract termination:
Customer data is retained for 30 days following the termination date
During this period, customers may request a data export
After 30 days, customer data is permanently deleted from all production systems
Backup copies are purged in accordance with our standard backup rotation schedule
Customers who require a different retention period may request alternative arrangements in writing prior to contract termination
Security audit logs and anonymized usage analytics may be retained longer for legal, compliance, and operational purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access — request a copy of the personal information we hold about you
Correction — request correction of inaccurate or incomplete information
Deletion — request deletion of your personal information, subject to our retention obligations
Portability — request your data in a portable, machine-readable format
Objection — object to certain types of processing
To exercise any of these rights, contact us at support@remlogics.com. We will respond to all requests within 30 days.
8. Cookies and Tracking
The REMone application uses session cookies solely for authentication and security purposes. We do not use advertising cookies, cross-site tracking, or third-party analytics cookies. Azure Application Insights may collect anonymized telemetry data to monitor application performance.
9. Children's Privacy
The Service is designed for use by business professionals and is not directed at children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify customers of material changes by email or through a notice within the Service at least 30 days before the changes take effect. The current version of this policy is always available at remlogics.com/privacy-policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
REMLogics, LLC
Email: support@remlogics.com
Website: remlogics.com
For security vulnerability reports, please see our Vulnerability Disclosure Policy at remlogics.com/security.